Question

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SALESPERSON: Good morning. How can I help you?
HUMBERTO: Good morning. Last month I bought a pair of tennis shoes from
online catalog and
you sent me a different style. Twice! I got upset, so I
decided to complain in person! I'd like a refund!
SALESPERSON: I understand, but our company policy does not permit refunds as
you can see from this receipt.
HUMBERTO: I see. However, I think I deserve some compensation for this.
SALESPERSON: Let me talk to my supervisor to see what we can do.
SUPERVISOR: Good morning, sir. I apologize for this situation. Unfortunately, the
company policy does not allow refunds.
HUMBERTO: Yes, your colleague told me that.
SUPERVISOR: I can give you the style you ordered online right now. And to
compensate for the inconvenience, I can offer you a 40% discount on
your next purchase with us. Is that okay?
HUMBERTO: That's fantastic! Thank you.
Answer these questions about the dialogue.
1. How did Humberto sound when he arrived?
2. How was the supervisor's attitude?
3. How did Humberto feel with the solution the supervisor gave him?




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Answer 1

Respuesta:

1. Humberto seemed angry / Humberto sounded angry (cualquiera de las dos puede servir)

2. he was very kind with Humberto

3. He felt grateful and happy