self Working in the same pairs as in Activity 9 on page 69, reflect on the following questions: a How easy was it for you to find expressions to play the customers role? b How easy was it for you to find expressions to play the employee's c Do you feel you made use of body language effectively when playing your part? d What do you think you need to review before presenting your complaint in the Product Lesson? Write your ideas below being together preparation for your oral complaint, complete the tips below with word from the box. Discuss and decide which tips are the most usefu
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