Question

S. Good morning Sir, welcome to Soriana,
How can I help you?
C. I am really mad, yesterday I bought a cell
phone and it has a broken screen.
S. Don’t worry sir, we can exchange it. May
I see your receipt?
C. I don’t have it. And I don’t want an
exchange I want a refund.
S. Sorry sir, but without a receipt, I can’t
help you.
S. What? (shouting) UNBELIEVALE!
I will never buy in Soriana again, your
service is awful!

( )

S. Hello This is Jordan, How can I help you?
C. Hi. I am calling about a camera I bought
in your store and it doesn’t work. I was
wondering if you can fix it or exchange it.
S. Ok, just give the number of the purchase
is in your receipt, and we can check it or
exchange it or if you prefer we can offer you
a refund.
C. Sure, the number is 245367
S. Ok sir you can come later and bring the
receipt and the camera with you,

C. Ok I will thank you very much.
Qué partes de una queja puede identificar?

Answer 1

Respuesta:

C. I am really mad, yesterday I bought a cell

Traducción: Estoy muy enojado, ayer compré un celular  teléfono y tiene una pantalla rota.

And I don’t want an  exchange I want a refund.

Traducción: Y no quiero un  cambio quiero un reembolso.

What? (shouting) UNBELIEVALE!  I will never buy in Soriana again, your  service is awful!

Traducción: Qué? (gritando) ¡INCREÍBLE!  No volveré a comprar en Soriana, tu  el servicio es terrible!

Explicación:

Espero te sirva