Read the dialogue and practice,
A: Hello Mrs. Brown, may I help you?
B: Yes, I have a complaint about your service,
A Can you tell me exactly what happened?
B: On May 12, I accompanied my father, Patrick Brown to your hospital; he was badly hurt, and I
took over an hour for him to be traged.
A: I'm sorry, let me check the schedule and see what went wrong.
B: That's not itl Next, a careless doctor arranged an X-ray of his arm and he said that it was
negative. Next day, he was still in pain, so we went to another hospital and repeated the X-ray,
there they found a fracture and admitted him for surgery.
A: My apologies,
B: To solve the problem you should arrange free physiotherapy for him.
A: I understand you're upset, sir. I promise I will send someone to take care of it.
V. Match
A. Badly.
B. He said that it was negative,
C. I will send someone to take care of it.
D. Careless.
E. I have a complaint to make about your service.
(Adjective
() Modal verb
() Adverb
() Future tense sentence
(Past tense sentence
( ) Present tense sentence
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