ITIL 4 : Which of the following is NOT a key aspect within Service Relationship?
a. SERVICE PROVISION
B. service... Consumption
C service design
C. Service relationship management
Respuestas a la pregunta
Respuesta:
C. service design
Explicación:
Service relationships include:
• Service provision
• Service consumption
• Service relationship management, which are the joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings.
The service relationship model is used to showcase the ever-changing interaction between service providers and consumers. An organization can procure services and use them to deliver services to another consumer, thus shifting from consumer to provider. For example, a call center may purchase internet services from a supplier and then use those services to provide customer relationship management services for its customers.
For what corresponds to an aspect of service relations, we conclude that the one that does not belong to this is:
C) Service design.
Known service relationships include all sets of activities that are performed by a service provider and its consumers.
In order to guarantee the continuous creations of the value of offers and agreed services between these two and that are available.
Service relationship models are used to demonstrate and identify the interaction that exists between service providers, as well as the changes that exist between them.
Service relationships include
- The provision of services.
- The consumption of services.
- Service relationship management.
Para más información sobre service relationships, ver:
https://brainly.lat/tarea/62742923
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