Question

Complete the dialogue with the words. There are two words that you do not need. Match numbers with the words in the table below. annoying, calling, could, explain, just, problem, speaking , tell. A: Good afternoon. DVD Heaven. Joanne (1) __________ . B: Hello. I’m (2) __________ because my friend has (3) __________ sent me two DVDs direct from your store and I’ve got a (4) __________ with them. A: OK. Can you (5) __________ me exactly what’s wrong? B: Well, … erm … I’ve already got these DVDs. Could you (6) __________ how to send them back and get a refund, please? A: Ah, I’m afraid that isn’t possible because they were a present. I mean, you didn’t order them. B: Really? That’s a bit (7) __________ . (8) __________ I speak to your manager, please?

Answer 1

Respuesta:

2. explain

3. problem

4.tell

5.tell

6.explain

7.problem

8.could

Explicación: