Question

Activity 1: Read these responses to this complaint and classify them into Positive (P) or Negative (N).
1. _____ I’m really sorry. We’ll do our best not to make the same mistake again.
2. _____ Sorry, there’s nothing we can do about it.
3. _____ I’m sorry, but we don’t see anything wrong with the staff.
4. _____ We’re sorry, we promise never to make the same mistake again.
5. _____ We are so sorry; it’ll never happen again.

Answer 1

Respuesta:

Activity 1: Read these responses to this complaint and rate them Positive (P) or Negative (N).

1. ___P__ I'm very sorry. We will do our best not to make the same mistake again.

2. ___N__ Sorry, there is nothing we can do about it.

3. ___N__ I'm sorry, but we don't see anything wrong with the staff.

4. ___P__ Sorry, we promise never to make the same mistake again.

5. ___P__ We are very sorry; it will never happen again.